Cookie Policy

This version is effective from: 16th September 2020

This cookie policy (“Cookie Policy”) is intended to inform you how we use “cookies” and similar technologies on our our website at [www.certcleaning.com] (“Site”) and in our marketing emails. It is designed to help you make informed decisions when using our Site and interacting with our communications. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Notice and our Terms of Use.

We may update our Cookie Policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we use cookies. We recommend that you check here periodically for any changes to our Cookie Policy.

 

WHAT ARE COOKIES?

Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website, the website sends information to your computer or mobile device and creates a text file that is then stored on your computer or mobile device and used to access information. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application.

We use first-party and third-party cookies on our Site and in our emails. First-party cookies are cookies placed by us to collect information about you. However, certain cookies are placed by third-party website operators. This means that the information about you collected by those third-party cookies will be shared with the relevant third party. Please refer to the relevant third party’s privacy notice for more information about how they may use such information.

Our Site may also link to other websites not operated by us. Where you follow links from our Site to another website, that website may place different cookies on your device. You should check the relevant privacy notice and/or cookie notice for more information about how that third party uses cookies.

Some applications that you use to access our Site, such as your web browser, may also place cookies on your device. An example of this would be where you sign in to Google Chrome using a Google Account (see the section “What about Google Chrome Cookies?” below). We have no control over these third-party cookies, so you will need to manage these cookies in the settings of the relevant applications.

For more details on cookies and similar technologies, please visit All About Cookies. For the purposes of the remaining sections of this Cookie Policy, we will refer to all technologies using the above features as “cookies”.

 

HOW LONG DO COOKIES LAST?

All cookies have expiration dates that determine how long they stay in your browser:

Session Cookies – These are temporary cookies that are placed on your device during your browsing session and then automatically erased when you close your browser.

Persistent Cookies – These cookies are designed to last for a pre-defined period of time, which varies depending on the nature of the cookie. Persistent cookies stay in your browser until they reach their individual expiry date or you manually delete them.

 

WHAT TYPES OF COOKIES DO WE USE?

We use the following types of cookies on our Site:

Essential Cookies/Strictly Necessary Cookies – Essential cookies are those cookies which are essential for the operation of a website. Essential cookies include cookies such as login cookies and shopping cart cookies.

Functionality Cookies – These cookies recognise you when you return to a website, they remember your preferences and they provide enhanced, more personalised features.

Analytics/Performance Cookies – Analytics cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are most popular. This information is generally used to improve the website.

Social Media Cookies – These cookies are used to personalise your interaction with social media, such as Twitter, Facebook, Tumblr and YouTube. Such cookies recognise users of those social media sites when you view social media content on the website. They also allow you to quickly share content across social media, through the use of simple “sharing” buttons. Some websites may also contain features that enable you to use your social media account to sign in and create/maintain an account with the website you are visiting and to enable the website operator to store your content. This involves the use of cookies.

Targeting Cookies – Targeting cookies (also known as advertising cookies) help us to deliver our adverts when you visit other websites, such as news websites. This is known as “retargeting”. This technique helps to ensure that the ads you receive are more relevant to you and your interests. These cookies help to measure the effectiveness of an ad (for example, by reporting whether you have clicked on it) and can also limit the number of times that you see an ad (for example, if you see it twice but do not click on it, you may not see it again). These cookies are placed on your device by advertising networks that we and other advertisers work with to deliver ads. They remember what sites you visit and this information is shared with other ad networks to show you relevant ads

We want you to understand the different types of cookies that are used on our website. We use a variety of types of cookies for the following purposes:

  • Strictly necessary cookies: these are cookies strictly necessary for the performance of our website, for example cookies that enable you to log into secure areas of our website. We also sometimes refer to these as "essential cookies". All other types of cookies are therefore "non-essential" cookies.
  • Performance cookies: these cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: these cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting and advertising cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose, so that when you are on another website, you may be shown advertising based on your browsing patterns on our website. We may also show you advertising on our website based on your browsing patterns on other websites that we have obtained from our advertising partners.

You can find more information about the individual non-essential cookies we use on our website and the purposes for which we use them in the table below:

 

Cookie Title

Purpose

More information

Universal Analytics (Google)

_ga

_gali

_gat

_gid

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors to our website, where visitors have come to our website from and the pages they visited.

Read Google's overview of privacy and safeguarding data

checkoutID

To store your Checkout ID.

 

token

To store your login token.

 

userEmail

To store users that haven’t already logged in email.

 

Cloudflare

_biz_flagA,

_biz_nA,

_biz_pendingA

_biz_sid,

_biz_uid

Used to secure the website.

 

Hot Jar

_hjid

_hjIncludeIn

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

https://help.hotjar.com/hc/en-us/articles/360039027113-Processing-Personal-Data-in-Hotjar

Facebook Pixel

Used for tracking our advertising spend and retargeting advertising on other websites

https://en-gb.facebook.com/business/learn/facebook-ads-pixel

Duration

All cookies expire after 1 year.

*Duration means the period that our cookies are installed on your device.

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

Facebook
Google
Hot Jar

 

IS CONSENT REQUIRED TO USE COOKIES?

Essential Cookies – We do not need your consent to store and access essential cookies on your device, although you can still block or delete them (see below).

Other (“non-essential”) Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can still delete any cookies that have already been placed (see below).

 

HOW DO I REFUSE, BLOCK AND DELETE COOKIES?

There are various ways that you can manage your cookie preferences but in order to use some parts of our Site you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our Site may not work properly and you may not be able to access all or part of our Site.

Your options for managing your cookie preferences are set out below:

Using your browser settings or other tools

You can block the use of cookies on our Site by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.

Some cookies are dropped by third parties who operate the browser or application through which you access the Site (see the section “What about Google Chrome Cookies?” below). We do not have control of this and you will need to manage those cookie settings through the relevant third-party application.

Each browser is configured differently. To disable cookies via your browser settings, you should follow the instructions given by the publisher of your browser. As of the date of this Cookie Policy, these instructions are available for commonly used browsers through the following links:

If you use Microsoft Edge:

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

If you use Internet Explorer:

http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

If you use Safari:

https://support.apple.com/kb/ph21447?locale=en_US

If you use Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

If you use Chrome:

https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

If you wish to opt-out of tracking by Google Analytics across all websites you can do so here: https://tools.google.com/dlpage/gaoptout.

If you wish to opt-out of tracking by Hot Jar across all websites you can do so here: https://www.hotjar.com/legal/compliance/opt-out/.

Except for essential cookies, our session cookies will expire after your browsing session.

If you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.

WHAT ABOUT GOOGLE CHROME COOKIES?

When you access the Site via Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings. For further information about these cookies please see https://policies.google.com/technologies/types?hl=en-US. Please note that other browsers may use similar tools.

WHAT TECHNOLOGIES DO WE USE IN EMAILS?

Emails you receive from us may contain cookies or similar technologies. Cookies in our emails do a similar job to cookies on our Site. These technologies tell us if you open an email and help us understand how you interact with its content. Once you click on an email that contains a cookie, your contact information may subsequently be cross-referenced to the source email and/or the relevant cookie. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email. If you open one of our emails, triggering a cookie, you can prevent further use of cookies in that email by closing it without downloading any of the content or clicking on any of the links.